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Explore the Terms That Govern Your Account

These Terms & Conditions set out the rules under which videoslots operates your account, handles your funds, and manages access for India where local law permits.

Binding on account openingCovers UPI, Paytm, PhonePe depositsIndia-access subject to local lawUpdated terms notified by emailContact support for clarifications

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Browse the Scope of These Conditions

videoslots Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions apply to every action you take on the videoslots platform — from creating your account and choosing a payment method to placing wagers and requesting withdrawals. Where you fund your account via UPI, Paytm or PhonePe, the same terms govern those transactions.

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Access to certain features depends on the laws of the jurisdiction from which you connect; it is your responsibility to confirm that using this platform is lawful where you are located. We may amend these terms from time to time and will notify you by email
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before material changes take effect. Continued use of your account after any such notification constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

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Open a Query About These Terms

If any clause in these Terms & Conditions is unclear, our support team can explain how it applies to your account.

HOW WE HANDLE YOUR ACCOUNT

Switch to Secure Account Management

Understanding how we protect your data, secure your account and process your requests builds the confidence you need before agreeing to these terms. Here is how each area works in practice.

Data Handling

We collect only the account data needed to verify your identity, process payments via UPI, Paytm or PhonePe, and comply with applicable law. We do not sell your personal data to third parties.

Cookie Policy

Cookies are used to keep your session active, remember your payment preferences and analyse how you move through the lobby. You can adjust cookie settings from your browser at any time.

Account Security

Two-factor authentication is available on your account. We log every login attempt and flag unusual access patterns. Passwords are stored using industry-standard hashing — we never hold them in plain text.

Data Retention

We retain your account records for the period required by applicable regulation. Once that period lapses and your account is closed, personal data is deleted or anonymised per our internal retention schedule.

Who to Contact

For requests about your personal data — access, correction or deletion — contact our Data team via the email address listed in these Terms & Conditions. We respond within the timeframe required by law.

Requesting Changes

To update account details, close your account, or request a data export, submit the relevant form in your account dashboard or contact support directly. We process most requests within five business days.

Check Answers to Common Terms Questions

These questions cover the clauses we receive the most queries about. If your question is not answered here, our support team is available via live chat or email to walk you through the specific section.

They become binding the moment you tick the acceptance box during account creation. If you do not agree, do not open an account. Continuing to use an existing account after a terms update also counts as acceptance.

We can update the terms and will email you before material changes take effect. You then have the option to close your account if you do not accept the new version. Minor corrections may be made without prior notice.

Funds in your account wallet are held separately and are not forfeit solely due to a suspension pending investigation. We will communicate the process for releasing or returning those funds in line with applicable rules.

Yes. Every payment transaction — whether you fund your account via UPI, Paytm or PhonePe or request a withdrawal through those rails — is governed by the same Terms & Conditions that apply to your account overall.

Submit a data request through the account dashboard or email our Data team at the address in the terms. We will verify your identity first, then fulfil the request within the period required by the law that applies to your location.

Access depends on the local law that applies where you are located. It is your responsibility to confirm that using the platform is lawful in your specific state or region before opening or using an account.

Raise a dispute via live chat or email, quoting the specific clause and your account ID. Our team will review the case and provide a written response referencing the relevant section of the terms within five business days.

Explore the Terms That Govern Your Account

Open a Query About These Terms

Switch to Secure Account Management

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Check Answers to Common Terms Questions

01 When do these Terms & Conditions become binding on me?

02 Can videoslots change these terms without my consent?

03 What happens to my funds if my account is suspended under these terms?

04 Do these terms cover deposits and withdrawals made via UPI or PhonePe?

05 How do I access, correct or delete my personal data under these terms?

06 Is access to videoslots available in all parts of India?

07 What should I do if I believe a clause has been applied incorrectly to my account?

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